Your service provider may be supplying an earlier release and the level of features supported may vary.
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Salesforce

Integration Type

Client Add-in

Add-in Classification

Standard

Product / License Type

DB

FOR BOTH STANDARD AND CONTROLLED, ALWAYS CHECK THE ADVISORY SECTION FOR ADDITIONAL CHARGES OR EXCEPTIONAL CONDITIONS THAT MAY APPLY.

Application Information

Manufacturer:

Salesforce

Application:

Salesforce

Version:

Sales Cloud, Service Cloud, Financial Services Cloud

Market:

General CRM

Supported Features (related to latest supported release)

Address Book Search:

Click to dial via Go Integrator:

Click to dial via business application:

Caller details preview:

Manual screen pop:

Auto screen pop:

Automatic call activity logging:

Manual call activity logging:

Additional features

Integration with Notes


Additional features

Add-in supports the use of Salesforce custom URLs for Accounts, Contacts, and Leads, if required.

Notes / Advisories

Integration with Professional Edition is supported when The Force.com SOAP API is enabled (https://help.salesforce.com/articleView?id=000005140&type=1) Essentials not supported. Professional is supported in Lightening mode, Enterprise is supported in Classic and Lightening mode, Unlimited is supported in Classic and Lightening mode.Salesforce 'Console' is not supported.Service Cloud - Integration is available with the tables i.e. contacts, accounts and leads only.  Note, integration does not connect to the fields / tabs of ‘cases’ and ‘solutions’. 

If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.

Other Information

Operating System:

Windows

Installation Options:

Optional.

References

  1. Watch Integration Video
  2. Salesforce (Manufacturer Website)