Your service provider may be supplying an earlier release and the level of features supported may vary.

Zendesk

Integration Type

Client Add-in

Add-in Classification

Standard

Product / License Type

DB

FOR BOTH STANDARD AND CONTROLLED, ALWAYS CHECK THE ADVISORY SECTION FOR ADDITIONAL CHARGES OR EXCEPTIONAL CONDITIONS THAT MAY APPLY.

Application Information

Manufacturer:

Zendesk

Application:

Zendesk

Version:

Zendesk v2 API

Market:

Help desk

Supported Features (related to latest supported release)

Address Book Search:

Click to dial via Go Integrator:

Click to dial via business application:

Caller details preview:

Manual screen pop:

Auto screen pop:

Automatic call activity logging:

Manual call activity logging:

Additional features

Integration with Notes

Notes / Advisories

We would advise that phone numbers are stored within Zendesk without punctuation. The Zendesk API has limits (requests per minute) which is dependent upon the Edition of Zendesk. Therefore, on high usage sites it is recommended that the Zendesk add-in is configured to use ‘Cache'. Support for 2 factor authentication by token authorisation. OAuth authentication not supported. If Call activity logging is available and enabled, both automatic and manual call activity logging will generate a new ticket within Zendesk assigned to the User/Customer and Agent's profile. 

If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.

Other Information

Operating System:

Windows

Installation Options:

Optional.

References

  1. Zendesk (Product Website)
  2. Zendesk (Manufacturer Website)