Your service provider may be supplying an earlier release and the level of features supported may vary.

LDAP

Integration Type

Client Add-in

Add-in Classification

Standard

Product / License Type

DB

FOR BOTH STANDARD AND CONTROLLED, ALWAYS CHECK THE ADVISORY SECTION FOR ADDITIONAL CHARGES OR EXCEPTIONAL CONDITIONS THAT MAY APPLY.

Application Information

Manufacturer:

Microsoft

Application:

LDAP

Market:

General CRM

Supported Features (related to latest supported release)

Address Book Search:

Click to dial via Go Integrator:

Click to dial via business application:

Caller details preview:

Manual screen pop:

Auto screen pop:

Automatic call activity logging:

Manual call activity logging:

Additional features

Integration with Notes

Notes / Advisories

LDAP integration is able to read information from an LDAP compliant directory (e.g. Microsoft Active Directory) enabling Caller preview and Address book searching within the client. An additional 'show contact' option within the Add-in configuration can run a program or go to a custom URL with pre-configured telephony based command-line parameters possibly enabling Screen pop type features.  LDAPS connection supported 

If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.

Other Information

Operating System:

Windows

Installation Options:

Optional.